Refund policy

Refund & Return Policy

Because honey is a consumable food product, we cannot accept returns of opened packs for reasons of food safety. We do stand behind every batch we sell.

Damaged or faulty items

If your order arrives damaged, leaking or faulty, email hello@thehoneyritual.com within 48 hours of delivery with your order number and photographs of the parcel and its contents. We will send a replacement or issue a full refund, including shipping.

Incorrect items

If we sent you the wrong product, we will arrange collection at our cost and ship the correct item immediately.

Unopened items

Unopened, undamaged packs may be returned within 14 days of delivery for a refund of the item price. Return shipping is the customer's responsibility, and the item must reach us in resalable condition with its outer packaging intact.

Natural variation is not a fault

Each jar belongs to a single harvest. Colour, viscosity and taste vary between batches according to floral source, season and environment. This is characteristic of raw, unblended kelulut honey and is not grounds for return. If you would like the certificate of analysis for your batch, we will send it.

Refunds

Approved refunds are issued to the original payment method within 5–10 working days. Your bank or card issuer may take additional time to post the credit.

Cancellations

Orders can be cancelled for a full refund at any time before dispatch. Email us with your order number as soon as possible.